Frequently Asked Questions (FAQ)
HOW DO I PLACE AN ORDER?
First time shoppers need to determine their
skin type (See Beautiful Skin Principles - Skin Type). From the Usage Guide, click on Products in the menu bar at the top of the page. When the product pictures appear, click on the product group that you are interested in. Each individual product is listed with details on use and key ingredients. Enter the quantity of that item you wish to order and click on "Add to Cart". Click on the category, then scroll down until you get to the product(s) you want. Enter the quantity then click "Add to Cart".
WHAT IS YOUR RETURN POLICY?
Bello Skin Careoffers a satisfaction guaranteed return policy. If for any reason you are not completely satisfied with a Bello Skin Care product, contact us within 30 days from ship date for a refund, credit or replacement. No refund is given for shipping and handling.
IS MY CREDIT CARD INFORMATION SECURE?
Bello Skin Care has taken significant steps to ensure the protection of all customer information for online purchasing. Only the best secure software is used to encrypt your personal information, including credit card number, name and address using SSL technology to provide the highest possible level of digital security currently available.
CAN I PAY BY CHECK OR MONEY ORDER?
We do accept check or money order. Allow an extra 7 days for delivery for an order paid for by check. All checks must clear the bank before the order will be shipped. Orders received with a money order will be shipped promptly.
HOW WILL I KNOW MY ORDER HAS BEEN RECEIVED?
After placing your order with belloskincare.com, you will receive an e-mail message confirming your order. If it is a mail or fax order, allow 5 days for mail delivery, then call Customer Service.
WHAT CAN I EXPECT TO PAY IN SHIPPING CHARGES?
Shipping cost is based on weight and type of service requested. Most standard orders will be covered by the chart below.
| Order Cost | Shipping | Order Cost | Shipping |
|---|---|---|---|
| $0 - $49.99 | $7.50 | $100 - $199.99 | $9.75 |
| $50 - $74.99 | $7.95 | $200 - $299.99 | $10.50 |
| $75 - $99.99 | $8.75 | $300 - $399.99 | $11.25* |
*(for additional amounts, add $2.00 / per $100 value)
Rush order shipping will be an additional cost and should be specified on the order form.
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Typically, orders received by 12:00 noon CST will be shipped by UPS or Priority Mail on the same day. Orders received after 12:00 noon will go out the following business day. Shipping time is approximately 5-7 days outside the state of Texas, unless rush shipping is requested. For rush orders, allow 3 days from shipping date.
WILL SALES TAX BE ADDED TO MY ORDER?
Sales tax for Texas residents is 8.25%. All other US residents are exempt.